Account Executive

Evolved Search is an award-winning, dynamic, and ambitious digital marketing agency based in Newcastle upon Tyne. We deliver data-led and creative SEO, PPC, Content Marketing, Digital PR & CRO services for brands and companies across a wide range of sectors, with a particular focus on those in Retail, Automotive, and Finance.

We differentiate ourselves by providing market-leading and game-changing results on client campaigns acquired thanks to deep knowledge, constant learning, and years of experience managing Organic and Paid strategies.

With ambitious growth plans for the coming 5 years, there’s never been a more exciting time to join the Evolved Search team. We’re big on our people, offering exciting and genuine opportunities to develop and progress, and a healthy dose of team member perks that go way beyond the ordinary.

Please note, if we receive a high response for this role we may close the campaign early

The role of the Account Executive falls within the Operations team, reporting to the Client Services Lead and Client Services & Delivery Director.

You will build and maintain long-term relationships between the business and its customers within an assigned portfolio of accounts. 

The key focus within your role is to service clients in line with the Client Services Operating Model and the clients’ objectives with the aim of long-term retention of our customers’ businesses.

Day-to-day, you will ensure that the needs and expectations of our clients are exceeded, working closely with all internal departments that may handle the customer’s work to ensure campaign work is of high quality and delivered on time. Objectives will likely involve project management, resourcing, and efficiencies.

A day-in-the-life of an Account Executive looks a little like this…

Key responsibilities and duties will include but are not limited to:

• Support with the effective onboarding of new clients, and contribute to the ongoing reporting of Evolved’s progress, results, and impact to key client contacts. 
• Become the main day-to-day point of contact for your portfolio of clients to cultivate positive long-lasting relationships.
• Coordinate and collaborate with peers working on the same accounts and projects to ensure consistent service, deadlines are met, and clients’ expectations are exceeded.
• Ensure client communication and meetings are delivered in line with the Client Services Operating Model.
• Maintain accurate client records and contact details. 
• To work with the Client Services & Delivery Director to identify any issues with client delivery plans.
• Continuously improve your own knowledge to gain a balanced understanding of key developments within digital marketing.
• Work collaboratively with all teams, building strong professional relationships with colleagues.

We’re looking for someone with drive and enthusiasm who can make an impact from the off! You’ll also have:

• Relevant experience, ideally working within a digital or marketing role.
• Previous account management or project management is desirable.
• Be confident managing a diverse workload and meeting tight deadlines.
• Ability to manage your own workload independently and as part of a team. 
• An understanding of digital marketing is desirable but not a requirement.
• Be enthusiastic and willing to learn new knowledge and skills.

Skills and experience like yours come at a price, we get it. In addition to a fair and competitive salary (DOE), we also offer our team members:

• A rewarding role with a clear progression route, evolving salary, and the chance to be part of a specialist, award-winning agency.
• A 4-day working week! We’re one of the only employers in the North East to offer a 4-day week as standard with no impact on pay.
• A fantastic working environment with a talented, friendly, cooperative team.
• Flexible working and time off in lieu.
• An enhanced holiday package that offers way more than your average. 36 paid days off p/a, in fact!
• Regular social activities, charity initiatives, conferences, awards, and events, plus one of the best Christmas parties in the biz.
• Premium private health insurance.
• Fantastic, spacious offices slap-bang in the middle of central Newcastle with restaurants and bars on the doorstep, plenty of office dogs, free snacks and a super relaxed culture, for when you want to be in an office environment.  Employees can decide on a working pattern that suits their lifestyle and working preferences, with a mixture of office-based and working from home days.
• Access to our Company perks and benefits platform, Perkbox.
• Advanced maternity, paternity and adoption packages.
• A personal training budget to help you progress, learn and develop in your role.
• A time allowance for charity work, enabling you to support causes you’re passionate about during working hours.

Feel free to discover more about our Culture and Benefits here.

If this all sounds good to you, and this role matches your expertise and experience, then we’d love to hear from you!

Upload your CV and (ideally) a Cover Letter via the form on this page. Tell us why you’re the perfect candidate and what you’d bring to the role.

Your data will be processed in line with our Privacy Policy and we will contact you if your application is successful to progress through to the interview stage.

We respond to all candidates as standard, but please be patient with us as it may take us the duration of the campaign to get back to you. We like to keep candidate details on file if the role we have live may not be for you, but we absolutely need you in our team. We do this by holding your details in our talent pool in line with our GDPR policy.

Note: We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.